PRIVACY POLICY**

The General Data Protection Regulation is a new, European-wide law.  It places greater obligations on how organisations handle personal data.  It came into force on 25th May 2018.

hspace is registered with the Information Commissioner’s Office under Registration Number ZA270471.  

The Data Protection Officer is Helen Clutton.  If you have any questions about how we handle your data, please contact Helen Clutton by email at helenc@hspace.co.uk or by telephone on 07939 278923.

What we need to know

 

When we first meet you, we will ask you for your name, address, phone number and email address.  We need these details for our records so that we can stay in touch with you and ensure that any members of hspace staff can reach you. We also keep a very brief note about the reason you have called us in, your expectations of what you expect us to achieve and the work that we undertake for you. This means that we can monitor our progress while the job is being undertaken and that we have a record of our time with you to refer to, should we work with you again in the future.

Why do we retain information about you?

We like to keep a record of who we have worked with.  This means we can refresh our memories about you and the work that we carried out on your behalf, should you contact us again in the future, or recommend us to others.  We also need to keep a record of your information for legal or audit purposes - for at least 6 years.

   

Do we share your information?

No. We do not share your information with anyone else.

Your Rights

You have the right to access any data that we hold about you.  We will deal with any subject access requests within 30 days.  You have the right to ask us to amend or delete any data we hold on you, and as far as we are able to, when taking into account our own legal obligations, we will do so.  

For further information please contact Helen Clutton by email at helenc@hspace.co.uk or by phone on 07939 278923.

CODE OF CONDUCT

 

At hspace we believe that everyone should be treated with respect and dignity.  The purpose of this policy is to state:

  • what our clients can expect from hspace staff regarding their general conduct and approach to tasks.

  • what hspace expects from staff in terms of client care and colleague relations.

  • the importance of a professional approach to all clients.

  • how staff can expect to be treated by our clients.

 

DISCRIMINATION AND DIVERSITY

We do not discriminate on the grounds of colour, ethnic background, sexual preference, disability, age or gender.  We will actively create and promote an environment that is diverse and inclusive of all people and their unique abilities, strengths and differences.

PROFESSIONAL APPROACH

We will act with honesty, integrity and respect towards our clients and colleagues.  We will at all times act in a professional and courteous manner.  We will strive to make every customer’s experience pleasant and do our very best to meet their expectations.  

CONFIDENTIALITY

Our staff will sign a confidentiality agreement before starting work with a client.  Any information divulged to us by a client at any time will be considered confidential. hspace staff may not discuss the confidential affairs of clients with a third party without specific written permission to do so from Helen Clutton. The only exception to this requirement are cases where the law dictates otherwise or if silence may negatively impact on a client’s wellbeing. 

CLIENT WELLBEING

We will treat our customers as we treat one another, with respect and dignity.  We will always act with the best interests of our clients in mind.  We understand that our clients will often find making decisions difficult and emotional, so we will do our best to support our clients. Our client’s decision is final.

We do not accept gifts or tips from clients.

We will bring our own food and snacks when working at a client’s address. 

 STAFF WELLBEING

hspace staff have the right to work in a safe and friendly environment, whether it be in the hspace office or on location at the clients’ address.   We expect our staff to be treated in the same way that we treat our clients, namely with dignity and respect and without discrimination.